Cora Blight
Head of operations · decision maker
Rules written (4)
One section per matter, written during the matter. Never scheduled as its own task.
Templates unstarted for 14 months → Four templates done in six weeks
Any measure not updated in 30 days is flagged on the board, not quietly stale.
4 of 8 measures over 30 days old → 0 of 8 over 30 days old
Sleep is the job. Lights out at eight on site nights, defended like a delivery.
2 of 5 mornings sharp → 5 of 5 mornings sharp
Publish ranges with the scope beside them, cleared once by the insurer, then never re-litigated.
Every price a separate approval → One clearance, reused 6 times
Challenges filed (3)
Our insurer suggested we stop putting confidence levels on written concerns.
Someone offered to white-label our concern log and sell it as software.
A PR firm pitched positioning us as 'the safe choice'.
Open on their desk (2)
Nobody has time to run the Tuesday concern review
The concern log is a spreadsheet nobody outside the team opens