The decision is not ours

Rules written for it

1. ProvenIFInés Ferrer6 months agoused 23 times

   Concerns raised in meetings were lost by the time drawings were revised

   The ruleIn writing, to the drawing owner, copy one witness. Never verbally first.

   Before31% of concerns changed a drawing→After58% of concerns changed a drawingover two quarters
2. ProvenMCMara Calder5 months agoused 4 times

   A client asked us to soften a report's findings

   The ruleWe revise wording, never the finding. The finding lives in its own numbered section that is not edited.

   BeforeNo rule; handled case by case, twice badly→AfterUsed four times, no client lostover one year
3. ProvenTVTobi Vale5 months agoused 18 times

   Nobody knew which clients would recommend us, so nobody asked

   The ruleOne line in every closing email asking for a single introduction. Every time, forever.

   Before1 referral a quarter→After4 referrals a quarterover four months
4. ProvenIFInés Ferrer3 months agoused 14 times

   In reviews the loudest two people consumed the whole hour

   The ruleNo open questions for the first ten minutes. Questions go to named people chosen before the meeting.

   Before2 of 9 engineers spoke→After7 of 9 engineers spokeover two months
5. ProvenCBCora Blight3 months agoused 6 times

   Our indemnity insurer objected to published prices and to concern confidences

   The rulePublish ranges with the scope beside them, cleared once by the insurer, then never re-litigated.

   BeforeEvery price a separate approval→AfterOne clearance, reused 6 timesover three months

Open with this shape

1. 1

   Six of fourteen live jobs have no named drawing owner

   IFInés Ferrerdays14 days agoblocks Every live job has a named drawing owner with our concern log shared
2. 2

   Partners still raise concerns verbally in the meeting first

   MCMara Calderhours9 days agoblocks Every live job has a named drawing owner with our concern log shared
3. 4

   Two clients will not name a drawing owner at all

   TVTobi Valeweeks6 weeks agoblocks Every live job has a named drawing owner with our concern log shared

5 rules already answer this shape, and 3 problems are still open with it. That gap is the most useful number on this page: it is work the practice has already done and has not applied yet.