The one you do not want to say

Rules written for it

1. ProvenMCMara Calder6 months agoused 31 times

   Raising a concern at 60% confidence felt unprofessional, so people waited

   The ruleState the concern with its confidence attached: 'I am 60% on this, and here is why.'

   Before4 concerns a month before tender→After7 concerns a month before tenderover five months
2. ProvenMCMara Calder9 weeks agoused 5 times

   Reports were being written more gently than the conversation that produced them

   The ruleIf we would not say it to the client's face, it does not go in the report either — in either direction.

   BeforeTwo reports contradicted their own meetings→AfterNo contradictions in five monthsover five months

Open with this shape

1. 6

   Nobody wants to tell our largest client that they are the concentration risk

   MCMara Calderhours7 weeks agoblocks No single client is more than 15% of revenue

2 rules already answer this shape, and 1 problem is still open with it. That gap is the most useful number on this page: it is work the practice has already done and has not applied yet.