Photon
Calder & ValeStructural engineering practice · 60 people · 6 decision makers
Sandbox · read only · fictional data

Mara Calder

Senior partner · decision maker

Rules written (4)

  1. State the concern with its confidence attached: 'I am 60% on this, and here is why.'

    The one you do not want to sayprovenused 31 times

    4 concerns a month before tender → 7 concerns a month before tender

  2. We revise wording, never the finding. The finding lives in its own numbered section that is not edited.

    The decision is not oursprovenused 4 times

    No rule; handled case by case, twice badly → Used four times, no client lost

  3. If we would not say it to the client's face, it does not go in the report either — in either direction.

    The one you do not want to sayprovenused 5 times

    Two reports contradicted their own meetings → No contradictions in five months

  4. No client above 20% of revenue. Decline new work from one that is, rather than grow it.

    Structural, long horizonunprovenused 2 times

Rulings made (15)

  1. Deptford tower: the client wants us to sign off a facade package another practice designed. £340k.

    noisecites We keep the standing to say stopcited 6 times since
  2. A competitor launched 'Rapid Approvals' and has taken three mid-market jobs we would have won.

    signalcites Early over certaincited 4 times since
  3. A developer offered a £400k/yr drafting retainer. No engineering judgement, guaranteed income.

    noisecites We price the warning, not the rescuecited 4 times since
  4. Our insurer suggested we stop putting confidence levels on written concerns.

    signalcites The drawing owner hears it firstcited 3 times since
  5. A client wants to retain us as expert witness against a practice we worked alongside last year.

    noisecites We keep the standing to say stopcited 2 times since
  6. Someone offered to white-label our concern log and sell it as software.

    noisecites We price the warning, not the rescuecited 1 times since
  7. A developer wants a fixed fee with a 'no objections raised' completion clause.

    noisecites We price the warning, not the rescuecited 7 times since
  8. Should the concern log be published publicly, anonymised?

    signalcites The drawing owner hears it firstcited 3 times since
  9. A large contractor offered us a panel place if we stop writing confidence levels into concerns.

    noisecites The drawing owner hears it firstcited 4 times since
  10. Acquire a small practice that would bring twenty residential clients with it.

    noisecites We keep the standing to say stopcited 2 times since
  11. A PR firm pitched positioning us as 'the safe choice'.

    noisecites Early over certaincited 3 times since
  12. Should facade engineering be in-house rather than subcontracted?

    signalcites We keep the standing to say stopcited 5 times since
  13. A client asked us to peer-review a design we produced ourselves two years ago.

    noisecites We keep the standing to say stopcited 3 times since
  14. Join a design-and-build contractor as their embedded engineer.

    noisecites We keep the standing to say stopcited 4 times since
  15. Does the belief need to say 'structure' specifically, or is 'a building' enough?

    signalcites Early over certaincited 8 times since

Challenges filed (3)

  1. A client wants to retain us as expert witness against a practice we worked alongside last year.

    ruled noise
  2. Acquire a small practice that would bring twenty residential clients with it.

    ruled noise
  3. Does the belief need to say 'structure' specifically, or is 'a building' enough?

    ruled signal

Owns

  • We can afford to say stop

    starLargest client share of revenue: 22 %updated
  • No single client is more than 15% of revenue

    milestoneon trackby Q3

Open on their desk (3)

  1. Partners still raise concerns verbally in the meeting first

    The decision is not ourshoursblocks every live job has a named drawing owner with our concern log shared
  2. Nobody wants to tell our largest client that they are the concentration risk

    The one you do not want to sayhoursblocks no single client is more than 15% of revenue
  3. Two clients are 41% of revenue between them

    Structural, long horizonweeksblocks no single client is more than 15% of revenue