Mara Calder
Senior partner · decision maker
Rules written (4)
State the concern with its confidence attached: 'I am 60% on this, and here is why.'
4 concerns a month before tender → 7 concerns a month before tender
We revise wording, never the finding. The finding lives in its own numbered section that is not edited.
No rule; handled case by case, twice badly → Used four times, no client lost
If we would not say it to the client's face, it does not go in the report either — in either direction.
Two reports contradicted their own meetings → No contradictions in five months
No client above 20% of revenue. Decline new work from one that is, rather than grow it.
Rulings made (15)
Deptford tower: the client wants us to sign off a facade package another practice designed. £340k.
A competitor launched 'Rapid Approvals' and has taken three mid-market jobs we would have won.
A developer offered a £400k/yr drafting retainer. No engineering judgement, guaranteed income.
Our insurer suggested we stop putting confidence levels on written concerns.
A client wants to retain us as expert witness against a practice we worked alongside last year.
Someone offered to white-label our concern log and sell it as software.
A developer wants a fixed fee with a 'no objections raised' completion clause.
Should the concern log be published publicly, anonymised?
A large contractor offered us a panel place if we stop writing confidence levels into concerns.
Acquire a small practice that would bring twenty residential clients with it.
A PR firm pitched positioning us as 'the safe choice'.
Should facade engineering be in-house rather than subcontracted?
A client asked us to peer-review a design we produced ourselves two years ago.
Join a design-and-build contractor as their embedded engineer.
Does the belief need to say 'structure' specifically, or is 'a building' enough?
Challenges filed (3)
A client wants to retain us as expert witness against a practice we worked alongside last year.
Acquire a small practice that would bring twenty residential clients with it.
Does the belief need to say 'structure' specifically, or is 'a building' enough?
Owns
We can afford to say stop
No single client is more than 15% of revenue
Open on their desk (3)
Partners still raise concerns verbally in the meeting first
Nobody wants to tell our largest client that they are the concentration risk
Two clients are 41% of revenue between them